Join us at Lucid
Lucid Experiences is an immersive entertainment company that creates meaningful and purposeful entertainment experiences. If you're passionate about building strong partnerships and driving growth in the tourism and attractions space, we’d love to hear from you!
Send your CV to contact@lucidexp.com
#1: Concept Manager
We are seeking a dynamic Concept Manager to oversee the successful management and growth of our latest concept. This role combines leadership, strategic planning, and hands-on management, ensuring both operational excellence and exceptional customer engagement.
Location: Singapore
About The Role:
Reports to the CEO: Provide regular updates on operational performance and drive towards achieving targets assigned by the CEO.
Overall Management: Oversee daily operations to ensure the seamless execution of all aspects of the concept, including ticketed attraction, workshops, merchandise retail, and F&B. Maintain high service standards and operational efficiency across all areas.
Profit & Loss (P&L) Management: Monitor and manage the financial performance of the concept, ensuring profitability targets are met and exceeded. Implement strategies and set financial benchmarks to achieve and surprise financial targets.
Attraction Positioning: Develop and execute strategies to position the concept as a top attraction in Singapore and the region. Maintain a competitive edge by constantly refining the guest experience and promoting the attraction effectively.
Customer Experience & Reviews: Lead initiatives focused on customer satisfaction, ensuring consistently high levels of positive feedback. Proactively engage with customers and implement measures to secure glowing reviews and repeat visits.
Hiring & Team Leadership: Recruit, train, and manage the team, fostering a work environment that prioritises productivity, positivity, and a customer-first attitude. Provide continuous development opportunities for team members.
Partnerships & Promotions: Work closely with marketing and business development teams to drive partnerships, promotions, and initiatives that elevate the concept’s visibility and growth.
Compliance: Ensure that all operations are compliant with relevant health and safety regulations, as well as local laws and standards. Continuously review compliance measures to keep up with any regulatory changes.
Business Planning & Improvement: Prepare and implement short-term and long-term business plans, budgets, and forecasts to drive growth and operational efficiency. Identify areas for continuous improvement to ensure the concept remains innovative and profitable.
Key Qualifications:
Proven experience in general management, operations, or a similar role within a service or attraction-based industry.
At least 5 years of experience in a senior management role.
Strong understanding of financial management, including P&L.
Extensive knowledge of F&B and attraction operations, with strong organisational and communication skills.
Demonstrated success in driving customer satisfaction and managing attraction rankings.
Excellent leadership and team management skills with experience in recruitment, training, and workforce development.
Strong communication skills and the ability to work collaboratively across teams.
Strategic thinker with an innovative mindset, capable of executing creative solutions to improve business performance.
#2: Growth Executive (B2B Marketing & Partnerships)
We're seeking a proactive and strategic professional to join our team as a Growth Executive to drive B2B marketing and partnership efforts.
The ideal candidate will have a strong understanding of B2B lead generation, partnership development, and account management, particularly within the tourism and attractions sectors. This role will focus on expanding our customer base through collaboration with tour agencies, travel platforms, and industry partners.
Location: Singapore
Responsibilities:
Identify and establish partnerships with tour agencies, corporate groups, and relevant B2B platforms to drive ticket sales and visitation to our attractions.
Manage and nurture relationships with key accounts, including travel agencies, tourism boards, and corporate clients, to grow long-term partnerships.
Develop and implement targeted B2B marketing strategies to support business goals and drive leads through effective channels.
Conduct research on tourism trends, identifying new opportunities to collaborate with international and local partners to expand our reach.
Collaborate with internal teams to align marketing initiatives with sales objectives, ensuring consistent brand messaging across all channels.
Track and report on the performance of marketing and partnership initiatives, providing insights to improve campaigns and optimise strategies.
Attend industry events, trade shows, and networking functions to source new leads and build connections within the tourism sector.
Oversee CRM strategies to ensure strong relationship management with partners, improving retention and encouraging repeat business.
Requirements:
Bachelor’s degree in Marketing, Business, Tourism, or a related field.
2+ years of experience in B2B marketing, account management, or business development, preferably within tourism or hospitality.
Proven experience working with travel agencies, corporate partners, or tourism boards.
Strong understanding of lead generation, sales funnels, and partnership marketing in the B2B space.
Excellent communication and relationship-building skills to engage and influence partners.
Familiarity with CRM systems and analytics tools to track performance and optimise strategies.
Strong project management skills, with the ability to juggle multiple partnerships and campaigns across different markets.
Preferred:
Experience working with government tourism bodies in Southeast Asia.
Knowledge of ticketing systems, yield management, or partnership marketing in the attractions industry.
Experience with multi-country marketing strategies and managing diverse accounts across the region.